Return & Refund Policy

Last updated: January 29, 2026

This Return & Refund Policy applies to all purchases made on Incogia Shop. By purchasing a product on our platform, you agree to the terms outlined below.

1. Eligibility for Returns

• Refund requests must be submitted within 7 days of purchase, unless otherwise stated.
• The product must not have been misused or altered.
• Some products may be non-refundable depending on their nature.

2. Digital Products

Due to the nature of digital products, all digital sales are generally non-refundable once the product has been downloaded or accessed, unless the product is defective or not as described.

3. Physical Products

• Physical items must be returned in their original condition and packaging.
• Return shipping costs are the responsibility of the buyer, unless the item is defective.
• Returns must be initiated within 7 days of delivery.

4. Refund Process

• To request a refund, contact us by email with your order details.
• Approved refunds will be processed using the original payment method.
• Refund processing may take 7 to 14 business days.

5. Non-Refundable Items

• Downloaded or accessed digital products (unless defective)
• Custom or personalized products
• Services already delivered

6. Disputes & Chargebacks

Customers are encouraged to contact Incogia Shop before initiating disputes or chargebacks. Abuse of chargebacks may result in account restrictions.

7. Contact Information