Support Policy

Last updated: January 29, 2026

This Support Policy explains how customer and seller support is provided on Incogia Shop. By using our platform, you agree to the terms outlined below.

1. Scope of Support

• Account-related issues (login, access, verification)
• Payment, payout, and transaction inquiries
• Product access and delivery issues
• Technical issues related to the Incogia Shop platform

2. Support Channels

Support is available through the following official channels:

• Email support
• In-app or website contact forms (if available)

3. Response Time

• Standard inquiries: response within 24–72 hours
• Complex or technical issues may require additional time
• Support requests are handled in the order they are received

4. Seller Support

• Sellers are responsible for providing first-level support for their own products.
• Incogia Shop may assist in disputes or unresolved issues.
• Repeated failure to support customers may result in seller account review.

5. Limitations of Support

• Customization, third-party integrations, or external services are not covered.
• Support does not include training, consulting, or development services.
• Abusive or inappropriate behavior toward support staff will not be tolerated.

6. Abuse of Support

Misuse of the support system, including spam or false claims, may result in account suspension or restricted access to support services.

7. Policy Updates

Incogia Shop reserves the right to update this Support Policy at any time. Continued use of the platform indicates acceptance of the updated policy.